Ordering from our online store is meant to be an easy process, but questions can arise. If you have trouble completing a purchase at anytime, please contact our transaction support group at +1 952-646-5826 or at worksharecs@digitalriver.com. Help is available 24-7.
Below are our most frequently asked questions:
How do I place an order?
Online purchasing couldn't be easier. Once you choose the length of your term (1, 2, or 3 years), add the number of user licenses you desire and click the add to cart button. You will be directed to our Shopping Cart where you can confirm your order is accurate and make changes as needed.
On the shopping cart page you may change the quantity by deleting the number and inserting the correct quantity, then hit enter on your keyboard, or click on the little double-arrow icon to refresh.
To complete the order, click the checkout button. If you have bought from us before, you may log in, or if you're a new customer, proceed down the page to the First Time Customer Check out section where you will be prompted to enter your payment information. You may pay by credit card (fastest and easiest), paper check, or wire transfer. Completing your order by credit card will direct you to a download page to retrieve your software immediately. Your license code will be provided on the page to enable the software. You will also receive an email confirmation from worksharecs@digitalriver.com with
your license code and a link to download.
When paying by credit card, please be sure to enter your information exactly
as it appears on your card billing statement.
If you live in Minnesota, California or Washington you will be charged State
tax. If you are in a VAT or other international tax country,
you will be charged tax unless you provide a tax-exempt ID and company name
during checkout.
If you have difficulty placing an order, contact our transaction support team
at:
By phone: +1 952-646-5826
By email: worksharecs@digitalriver.com
Should I order Gold Support?
We strongly recommend ordering Gold Support
for new users, and you can save $50 when you add a
1-year Gold support package at the time of purchase (regularly $349 per
seat). For more information, please see the Gold Support tab above.
What if I' m ordering 50 or more licenses?
Gold Support is included with your order of 50 or more licenses. Please do
NOT select any option with Gold Support if you are entering a quantity
above 49.
Can I order a backup CD?
Yes, simply press Order a Backup CD in the Shopping
Cart, and you' ll receive a CD within a few weeks of purchasing.
Add a year of Gold Support for 10, 25 or 50 users to ensure your experience with Workshare Protect Premium is the best it can be!
Gold Support entitles you to our comprehensive array of support services including:
For a detailed list of our support plans click here.
Gold Support for Workshare Protect Premium is available based on the number of licenses you own:1-10 $299 (single point of contact for support)
Up to 25 licenses $349
Up to 50 licenses $399
50+ licenses, support is free (included) for the term of your subscription
Important Notes:
● You do not need to purchase this support if you have purchased 50+ seats
of Protect.
● You already receive 30-days Email-only Support and 24x7 Online Knowledgebase
access from the date of purchase; Gold Support is only necessary for customers
who require a higher level of assistance with the ability to directly contact
highly technical support associates.
● This Gold Support contract is in effect for one (1) year and expires
one year from the date the support was purchased. The contract may be renewed
in subsequent years for extended support.
● To purchase this Gold Support you must buy the equivalent number of product
licenses. Customers who attempt to purchase fewer support licenses than product
licenses will have their support contract cancelled and all or partial payments
refunded.
Hardware
X86-based processor
800 MHz Pentium processor
246 MB RAM
400 MB free disk space
Software
Microsoft .NET Framework 3.0 redistributable
Operating Systems
Microsoft Windows XP SP2 and above
Microsoft Windows Vista
Citrix Presentation Server 4.0 and 4.5
Office Suites
Microsoft Office XP
Microsoft Office 2003
Microsoft Office 2007
Mail Servers
Microsoft Outlook XP
Microsoft Outlook 2003
Microsoft Outlook 2007
IBM Lotus Notes 6.02, 6.5, 7.0 (English version only)
Web Browsers
Microsoft Internet Explorer 7.0
CODiE Awards Finalist: Best Data Security Solution
Workshare Protect is “the only Network and Endpoint solution
that delivers the complete ABC’s of outbound content security: Alerting
users of violations, blocking where necessary, and curing the problem when
appropriate.”
SC Magazine Gives Workshare Protect 5 out of 5 Stars
"Easy to install, allows fine-grained control, imposes a common, company-wide
policy, and is easy to learn and use." Workshare Protect is an "...excellent
choice to prevent inadvertent security breaches.
For organizations that distribute a lot of Word and PDF files, Workshare Protect successfully follows the ABCs of document security: Alerting users of violations, Blocking where appropriate, and Curing the problem when possible.”
“Workshare is a great example of what can happen when combining a winning technology with a strong relationship with Microsoft. In a period of just two short years, they have gone from registered partner status in the Microsoft Partner Program to a deeply engaged Gold Certified partner. Along their journey they demonstrated technical and business leadership consistently, to the point of distinction, through both the High Potential program and their status as a managed partner.”
-- Robert Deshaies, VP-U.S. Partner Group, Microsoft Business Division.